Maintenance

NM¹ has approximately 200 field-based engineers who provide a capacity to attend over 500 customer calls per day.

Their primary key performance indicator is the proportion of calls fixed on the first visit, currently achieving over 90% on average. Getting the ATM back into service and transacting is our top priority. We invest heavily in a comprehensive van kit containing various critical parts, modules and consumables that compliment ATM diagnostic software that help pin-point equipment failure and maximise availability.
Spare parts are readily available to enable prompt delivery and provide effective coverage in line with estate requirements. Should a part be required, NM¹ has a logistic partnership which allows NM¹ to dispatch parts up until 8pm each day close to the customer’s location. All parts used will be original equipment manufacturer (OEM) parts, which are repaired or refurbished in-house.